Help/support
New sites are often difficult to navigate and understand. With this in mind, we've tried our best to put together a comprehensive index of questions you may have. If you can't find the answer to your question here, please ask the community at (and the support knitwits) on our Facebook support page .
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General Info
Wonder how thredUP works or how to get started? Click here for all your general questions.
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Pricing & Picking Boxes
As a member, you only pay when you find a box you want. Find out more details in here.
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Receiving & Reviewing Boxes
Pick, pay, review! A detailed explanation of the receiving and reviewing process.
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Building Boxes
How do I build a box? Why can't I see what's in the box? All box details are covered in here.
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Sending Boxes
Prepare, send, get reviewed! Here is the explanation for sending a box.
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Quality Assurance
Learn how the review process works to help maintain quality and customer satisfaction.
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Account & Settings
A brief explanation of each of our account settings and preferences.
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Leaderboard & Badges
An explanation of the new Leaderboard & Badges features of thredUP.
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Military Members
Are you a member of the military family? Would you like to become a thredUP military member? Look here for details.
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Super Thredders
Super Thredders are swappers who've proven that they consistently send amazing boxes.
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Definitions
A glossary of our thredUP lingo, including definitions of our various features.
Can't find what you're looking for? Contact us at: support@thredup.com We value every member and will get back to you as soon as we humanly can (sometimes that may take 1-2 days).
