Help/support
New sites are often difficult to navigate and understand. With this in mind, we've tried our best to put together a comprehensive index of questions you may have. If you can't find the answer to your question here, please feel free to contact us at: support@thredup.com
-
»
Why thredUP?
A summary of what thredUP is and how it can help you save time and money.
-
»
Pricing
Whether a Basic or a PRO Member, all you pay is shipping! Find out more details in here.
-
»
How it Works
Pick, pay, prepare, send! A detailed explanation of the swapping process.
-
»
Favorite Senders
Learn about Favorite Senders.
-
»
Boxes on thredUP
How do I build a box? Why can't I see what's in the box? All box details are covered in here.
-
»
Review Process
Learn how the review process works to help maintain quality and customer satisfaction.
-
»
Golden threds
All about our exciting new feature which allows you to pick boxes of brand new clothing provided by our partner retailers.
-
»
Leaderboard and Badges
An explanation of the new Leaderboard & Badges features of thredUP.
-
»
Accounts and settings
A brief explanation of each of our account settings and preferences.
-
»
Definitions
A glossary of our thredUP lingo, including definitions of our various features.
Can't find what you're looking for? Contact us at: support@thredup.com and we'll get back to you ASAP.
