We offer two return options. Get FREE return shipping and a refund as store credit, or choose a refund to your original form of payment minus $8.99 return shipping fee. Simply make sure we receive your return within 30 days from the date you originally received it in its original condition. Final sale items cannot be returned. Please note, FREE returns is only available to customers in the 48 contiguous states.
We’re happy to offer Free Standard Shipping on orders of $70 or more! Orders under $70 ship for a flat rate of $5.99 for standard, 5-7 business days delivery.
By buying secondhand you’re doing good every day! Did you know that it takes an average of 700 gallons of water to make a piece of clothing? With your help we’ve collectively saved over 3.5 billion gallons of water; helped families put nearly $10 million back in their pockets; and saved shoppers more than $40 million compared to what they would spend buying new.

Interested in having the unaccepted
items in your bag returned to you?

Opt in to our Return Assurance Program

or learn more below

Which items?

Only items we do not accept are returned. Anything we accept and pay for will be sold in our shop.

Returned items

Returned items will be sent to the mailing address on your account. If no address is available you will be requested to provide one.


The cost to have items returned is $12.99. This fee will be deducted from your earnings for items that we accept.

None accepted?

If we do not accept any items from your bag, we will not send your items back to you.


Opting into the Return Assurance Program is
simple: just choose which bags you’d like to be
returned to you. We’ll handle the rest!

Opt in to our Return Assurance Program

Still have questions? Take a look at our FAQs