Published on July 14, 2016 — Leave a comment

A Note From James (Our CEO) Regarding Your thredUP Account

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You may have seen an email from us in the past couple of days regarding your thredUP account password. We wanted to give you a heads up of an extra precaution we recommend that you take (and we around thredUP HQ have been taking).

To be clear, thredUP HAS NOT been hacked, these are precautionary recommendations from our home to yours!

Because a group of cyber hackers recently released the email addresses and passwords of millions of LinkedIn user accounts, and oftentimes the same password is used across multiple websites, it is possible that fraudsters could use this list to access other accounts.

So that’s we why emailed a number of you with instructions that we’ve reset your password. If you got that email, yes, it’s from us––it’s not phishing. If you did not receive that email, we recommend you consider changing your thredUP password yourself. Here’s how!

Reset your password here. Enter the email address you use for your thredUP account
. Check your email for the final step in creating a secure new password
.

This shouldn’t take you more than a minute, but it’s the smart and safe thing to do. There are steps you can take to ensure that your data on any site, including thredUP, is secure, such as never using the same password on multiple sites, and being sure to avoid using simple passwords based on dictionary words.

I know I have been less than great at doing this myself, but I’m taking the time today to change passwords at the sites I visit. If you’re having trouble, or if you have questions please contact our support team at support@thredup.com.

We’re sorry for the hassle here. We thought it was better to be safe than sorry.

– James
CEO

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filed under:liveUP
tagged with:Behind The ScenesTips