Published on September 14, 2018 — Leave a comment

Community UPdate: The Why Behind Restocking Fees

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Another update?!? Yeah. There is a lot happening around here (per usual) and we just want to keep you informed every step of the way. Restocking fees are something we launched about a month ago, and we’ve heard from many of you that you want to understand why we made this decision.

Running the world’s largest online thrift store is about as complicated as you can imagine. At any given moment, we have about 2.4 MILLION one-of-a-kind items on thredUP available for purchase. Each unique item must be individually processed, photographed, listed, and shipped, which is very different from a traditional retailer with a few hundred or even several thousand styles on their website.

Because every item we sell is unique, when it’s returned to us it must go through the same rigorous quality inspection and acceptance process that it went through the first time in order for it to be re-listed. To alleviate some of these costs the second time around, returned items are subject to a small $1.99 restocking fee. Of course, this fee will not be applied to items that arrived damaged, defective, or not as described.

As the world’s largest thrift store, we pride ourselves on having some of the lowest and most competitive prices out there. We know that’s what you love most about us. It’s what we love most about us! But since shopping online will always have unpredictable elements to it, we want to give you the option to return your items. And right now, the only way we can do that, while still offering the lowest prices and most convenient service around, is to implement a restocking fee for each returned item.

As you know, we have a pretty lofty mission around here—to inspire a new generation to think secondhand first. We appreciate you being on this journey with us as we grow, innovate, and try to change the world. As always, if you have any questions, comments, concerns, please reach out to support@thredup.com. We’re always happy to help.