We want to use this space to inform our community about any updates we are making in light of recent developments around COVD-19. Although our retail locations are temporarily closed, we are open online and operational. Please continue to check back for the very latest information on returns, shipping, selling, and more. This is new and uncharted territory, and we are committed to making your life a little easier and less stressful. If you have any questions at all, please contact us here.
CLEAN OUT
-We are currently experiencing longer than usual processing times due to high volume and reduced staff in our distribution centers. You can find the most up-to-date time estimates under Kit Details in My Sales.
SHIPPING
-As of 5/26, all our distribution centers are up and running, and current shipping estimates remain unchanged.
OUR EMPLOYEES
The health and safety of our employees is our number one priority. We are taking proactive steps within our warehouse facilities to train our staff on the CDC’s preventative and social distancing guidelines as well as ensuring the continued availability of hand sanitizer, gloves, and hand washing facilities for our employees. Sick employees are required to stay home with excused absence until symptom-free, and we support any staff member who chooses to stay home due to family care needs. We will continue to monitor the data and review recommendations from the CDC, WHO, and local government authorities on a daily basis to ensure that the actions we are taking are comprehensive and appropriate.
thredUP’s mission is to inspire a new generation to think secondhand first, and we take our customer experience seriously—now and always. Based on the guidance we’ve received from health agencies, and our own stringent practices, we remain confident in the safety of our operations and our ability to deliver standout service to our customers.
We appreciate your patience during this time, and we will continue to update this space with any new updates. Please check back and if you have any questions at all, please reach out here.
