Free Returns, Easy Returns (at Last!)
GASP! It’s true. We’re so excited to finally let you know that thredUP is now offering Free Returns across the board – from your computer to your tablet to your phone to whatever device you use, you can now qualify for Free Returns on any eligible item.
To get your free return, you have to just take your refund in store credit, and send the items you don’t want to keep in their original condition within the first 30 days after you received the order.
If you would prefer a cash refund, you can conveniently print your return label at home and easily return your items paying only a flat rate fee of $8.99.
If you choose to simply take the money as store credit, returns will always be free. We will continue to be making improvements to this service over time so stay tuned for more updates.
One last thing…we know we’ve been making a lot of changes lately. And we thank you for your patience. We’re trying to dial in the right experience to ensure that not only do you have a great time shopping on thredUP but that we’re building a viable business that can serve you for many years to come. We appreciate your patience as we continue to evolve to do what’s best as we seek to inspire a new generation of consumers to think secondhand first.
As always, we’re here to help! Check out our Order Returns FAQs, and if you have any other questions about our new return policy, please let us know in the comments or drop our support team an email at firstname.lastname@example.org.