Same convenience, more selling options.

Frequently asked questions

• What are the best items to send?

  For Premium bags, sending upscale brands like Michael Kors, Kate Spade, Theory, or Eileen Fisher will maximize your earnings.

  For Standard bags, items in these categories are very likely to be accepted, sell quickly, and fetch full price. Check the Selling Guide for more details.

  

  In-season items

  

  Women’s sizes 10+

  

  Handbags

  

  Shoes

  

  Popular brands

• What happens to unlisted or unsold items?

  We don’t accept an average of 40% of items sent to us in Standard bags, and 15% of items in Premium bags. About 38% of accepted items don't sell in their listing window. We're committed to extending the lives of these items by:

  • 

    Marking items down

    We gradually discount your items to improve their chance of selling. Discounts are capped at 20% for items in Premium bags.

  • 

    Sending your items back

    Any items not accepted from a Premium bag are returned to you by default, but you can choose to have them reused or recycled instead.

  • 

    Reusing and recycling

    We partner with ethical organizations to reuse or responsibly recycle the rest

• How long does it take?

  The timing can vary due to shipping, how fast items sell, and possible returns, but on average, you'll receive all earnings from a Standard bag within 9 weeks.

  • Shipping→

    1-2 weeks

    Cut this time in half by getting a shipping label to use on any box

  • Processing→

    3-4 weeks

    You can edit prices any time after your items are processed

  • Listing→

    1-15 days

    50% of items are listed within a day, the rest take 5-15 days

  • Selling

    4-8 weeks

    Up to 90 days plus a potential 14-day return window
• How much will I earn?

  For most brands, expect lower earnings than if you sold each item by yourself.

  For upscale brands, you can earn as much as you would on other resale sites. If you earn less than the service fee ($14.99 $7.49 for Standard bags, or $34.99 for Premium bags), you will not be charged. This happens with just 7% of bags.

  Have more questions about fees, pricing, or earnings? Learn more

• What’s different about your service?

  We do the work for you.

  We’re different from other marketplaces like eBay and Poshmark because we handle the entire selling process for you. No need to create listings, take photographs, communicate with buyers, or ship your items—it’s all taken care of.

  We’re a solution for your entire closet.

  We’re different from other managed resale services like the RealReal and Vestiaire Collective because we accept all brands while still offering competitive earnings. For example, the RealReal accepts just 5% of the brands we accept, and we offer higher earnings on items that sell for over $30.