thredUP is the largest online marketplace for secondhand clothing. We make buying and selling a cinch for millions of women across the globe. The company resells more than 35,000 brands across hundreds of categories at up to 90% off the original retail value. Headquartered in downtown San Francisco and backed by world-class investors, thredUP is reinventing the secondhand clothing industry and inspiring a new generation of consumers to think secondhand first.
About the Role
You are passionate about providing excellent support. You enjoy tackling a challenge head on and never shy away from an opportunity to learn and grow. You love social media and understand the importance of customer happiness and engagement to build a thriving community.
You never shy away from an opportunity to take on challenges (big and small!), and are eager to learn and grow. You love engaging with people and understand the importance of brand consistency. You are empathetic and perceptive and can identify the tone of a conversation and adjust your approach accordingly.
You are proactive and always anticipate the needs of a situation as it pertains to the customer, the situation and the platform. You’re not afraid to be yourself, and you have a desire to connect with others in a genuine way.
You communicate openly and respectfully with teammates. You accept ownership over the quality of your work, and take initiative to keep improving. You’re an innovator who can think of solutions to the trickiest conundrums. You bring compelling ideas to the table in an effort to catalyze positive change.
*This is NOT a remote position. All candidates must be able to sit onsite in our San Leandro, CA office