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Come work with us! Building the worlds largest platform for like-new clothing is a unique and exciting opportunity and a chance to improve the lives of families while reducing our impact on the planet.

Retail Store Lead - Los Gatos

Los Gatos, CA - Full-time

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About thredUP:
thredUP is the largest online marketplace for secondhand clothing. We make buying and selling a cinch for millions of women across the globe. The company resells more than 35,000 brands across hundreds of categories at up to 90% off the original retail value. Headquartered in downtown San Francisco and backed by world-class investors, thredUP is reinventing the secondhand clothing industry and inspiring a new generation of consumers to think secondhand first.
About the role:
We are seeking a strong and effective Store Lead that will manage our Los Gatos retail store. This individual will develop the store specialist team, drive maximum sales in the store and manage the day to day upkeep of the retail store.  The role of the Store Lead is to run the retail store successfully and ensure that the store specialists are providing the customers with the best thredUP experience possible.  Ideally, you are fun and fashionable, and want to transform the way people think about secondhand.  We are looking for a positive, energetic and hardworking Store Lead that loves being around customers and loves what thredUP believes in. 


  • Manage the day to day operations and upkeep of the store 
  • Provide excellent customer service  
  • Drive maximum sales in the store 
  • Meet all company standards in regards to housekeeping and merchandising 
  • Maintain knowledge of relevant products and brands 
  • Ensure compliance with health and safety requirements on-site  


  • At least 5 years of retail experience (including a management role)  
  • Experience managing and planning store business around events, promotions and marketing in the community 
  • A great work ethic and willingness to get your hands dirty 
  • An analytical mindset. You love to be creative but you also can appreciate the value of data and the need to leverage data in building your merchandising strategy. 
  • Professionalism. You enjoy a fun company culture but believe in handling yourself with grace, both in dealing with customers and coworkers 
  • Must be able to lift or move heavy items weighing up to 50lbs