thredUP is the largest online marketplace for secondhand clothing. We make buying and selling a cinch for millions of women across the globe. The company resells more than 35,000 brands across hundreds of categories at up to 90% off the original retail value. Headquartered in downtown San Francisco and backed by world-class investors, thredUP is reinventing the secondhand clothing industry and inspiring a new generation of consumers to think secondhand first.
About the Role
As a Customer Support Team Manager at thredUP, you will oversee a team of Customer Support Representatives and Social Media Support Representatives, located in our HQ office in San Francisco. While reporting to the Customer Support Senior Manager, you will help build out our Customer Support program to ensure that thredUP continues to provide remarkable customer service to all of our customers!