thredUP is the largest online marketplace for secondhand clothing. We make buying and selling a cinch
for millions of women across the globe. The company resells more than 35,000 brands across hundreds
of categories at up to 90% off the original retail value. Headquartered in downtown San Francisco and
backed by world-class investors, thredUP is reinventing the secondhand clothing industry and inspiring a
new generation of consumers to think secondhand first.
About the Role
thredUP is seeking bright, articulate, detail-oriented candidates with a desire to help us exceed our
customers’ expectations. Our Customer Service team plays a critical role in delighting our customers
through delivering timely, accurate, and professional service via chat and email.
This vital position requires an action-oriented, flexible problem-solver who will assist customers in
expediting orders and correcting post-sale problems. You will utilize a variety of software tools to navigate
customer accounts, research and review policies, and communicate effective solutions in a fun and fast-
*This is NOT a remote position. All candidates must be able to sit onsite in our San Francisco, CA office