Ensure all items meet thredUP’s quality standards by auditing every stage of the process of production

Maintain individual goal of 300+ units per hour for high productivity

Attribution defect rate test: 75% accuracy

Work closely with Merchandisers to understand what thredUP is buying, by choosing on-trend women and kids’ merchandise that will sell (drive sales)

Communicate with the Merchandising and Training team around brands and categories that do not fit thredUP’s brand image

Provide appropriate and timely feedback to Merchandisers as issues surface

Collaborate with warehouse associates to problem solve and answer questions related to quality standards

Assist in the creation of a compelling product experience to include inspirational merchandise presentation and accurate product details

Audit website daily to ensure proper functionality of photography, categories and attributes so they are aligned to meet or exceed customer expectations and drive results

In-depth understanding of all operational job functions in order to identify the root cause of any issues, take corrective action to resolve the issues and offer training feedback.

Support and work with team members on Slack (thredUP’s communication platform) to address problems, answer questions and identify opportunities

Attribution defect rate test: 85% accuracy

Partner with new Merchandise Coordinators by providing feedback and help when needed

Highly confident in communication to all necessary team members

Able to help Merchandiser with pricing, authentication and off-trending of product

Own special projects by delivering exceptional results and exemplify time management skills

Lead the communication with the Ops team and pull together data to bring floor issues to their attention and suggest solutions

Responsible for a weekly analysis for Merchandisers, address the week’s progress and pull metrics from the dashboard

Participate in the interview and training process of new Merchandise Coordinator and give qualitative feedback

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