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Come work with us! Building the worlds largest platform for like-new clothing is a unique and exciting opportunity and a chance to improve the lives of families while reducing our impact on the planet.

Job Openings

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thredUP Inc.
969 Broadway
Suite 200
Oakland, CA 94607

Customer Support - Ruby Engineer

Kyiv, Ukraine - Full-time

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About thredUP

thredUP is the world’s largest fashion resale platform, inspiring a new generation to think secondhand first. The company has spent the past 10 years reinventing resale, building a marketplace and infrastructure now poised to power the $50B resale economy and usher in a more sustainable fashion future. Millions of consumers use thredUP as the easiest way to sell their clothes and shop over 35,000 brands at up to 90% off — online, in stores or via “try-before-you-buy” Goody Boxes. Backed by world-class investors, thredUP designed a resale engine that has redistributed nearly 100 million unique garments from closets across America and is now powering resale for the broader fashion industry via its Resale-As-A-Service (RAAS) platform.

About the Role

At thredUP our mission is to inspire a new generation of consumers to think secondhand first, and we want your help to design and evolve applications that power the growth in our marketplace. From integrating with a real-time seller scoring/segmentation/targeting system to evolving our supplier partnership platform to optimizing our top-of-the-funnel Cleanout experience, there are a huge number of challenging and fun projects on the horizon that our engineers are working on.Your role will be Customer Support (CS) software engineer, interacting with software engineers who own our code, product management team on one side and CS team on the other side. 


  • Handle Customer Support (CS) tickets queue, interacting with both code base owners (engineers) and CS team
  • Build tooling around CS workflow 
  • Collaborate with your peers and other teams to teach, learn and execute efficiently
  • Contribute to improving our processes and engineering culture


  • Proficiency with Ruby and Ruby based frameworks (Rails, Grape, Sinatra)
  • Proficiency with at least one front-end JS framework (We use React/Redux)
  • Ability to work in a cross-functional team
  • Analytical mindset, good troubleshooting skills
  • (Bonus) Knowledge/experience in distributed systems design and best practices
  • (Bonus) Knowledge/experience with continuous integration, test automation, and monitoring
  • (Bonus) Native mobile development experience

What We Offer

  • High competitive top market salary
  • The opportunity to make a massive impact & influence outcomes for our business and customers alongside passionate coworkers
  • Autonomy. The ability to make, own, and carry out decisions
  • Working within a modern tech stack
  • Flexible working hours (possibility to work from home on Tuesdays and Thursdays)
  • Uncounted paid vacations
  • Full-coverage medical insurance, free lunches on Wednesdays, English classes, etc.
  • Relocation assistance and cost coverage program for candidates from other countries and cities

At thredUP, our mission has been built on extending the lives of millions of unique clothing items. Much like our inventory, we believe diversity is key. As a diverse and inclusive workplace, we are committed to ensuring our employees are comfortable bringing their authentic selves to work every day. A unique perspective is critical to solving complex problems and inspiring a new generation to think secondhand first. Everyone is welcome - be you.