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Behind the scenes

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Our standards

Not sure what to send? Do the D.O.T.

D

Defect-free

Clothing should be in excellent condition. Items with stains, holes, pilling, or signs of wear won’t be accepted.

O

On-trend

Styles should be on-trend and in-season.

T

Top brands

Some of our favorite brands are J.Crew, Mini Boden, DVF, and Theory.See all brands

Our evaluation process

We treat your clothing carefully and thoroughly inspect every item using our time-tested quality assurance process. Items that meet our strict quality standards are professionally photographed and immediately listed on thredUP.

Your payout

Upfront

Items that are on-trend, in-season, in great condition, and likely to sell quickly.

You’ll receive a payout as soon as these items are processed.

Consignment

Items in great condition that may take longer to sell because of the unique nature of the items.

You’ll be paid for these items upon sale.

The amount you’re paid depends on the original price, brand, and category of each item. You can use our Payout Estimator to find out what others have earned for similar items.

We do our best to sell every item we accept and work hard to get your clothes in front of buyers. Items will be marketed on thredUP.com and third-party partner sites.

Want your items back?

If you’d like to have the items we don’t accept returned to you, you can select Return Assurance when you order your Clean Out Kit.

Consignment items are listed for 84 days. They can be reclaimed 7 days after they’re first listed, up until 14 days after their listing window ends.

What happens to unaccepted items?

We have high quality standards and typically accept less than 40% of the clothing we receive. Here is what happens to the unaccepted items.

The proceeds we recoup help us cover some (but not all) of the shipping and labor costs.

Unaccepted items are passed onto third party sellers or our textile recycling partners and repurposed into new, useful products like carpets and pillow stuffing.

The proceeds we recoup help us cover some (but not all) of the shipping and labor costs.

Unaccepted items are passed onto third party sellers or our textile recycling partners and repurposed into new, useful products like carpets and pillow stuffing.

Ways you can use your payout

Store credit on thredUP

Donate to a cause

Transfer cash to PayPal

Order a clean out kit