114 Sansome Street
San Francisco, CA 94104
When Do We Collect Personal Information?
Types of Personal Information Collected
When you register with thredUP we ask for information such as your name, address, phone number, email address, birth date, gender, zip code, occupation, industry, and personal preferences and interests relevant to thredUP products and services. Once you register with thredUP and sign in to our services, you are not anonymous to us. thredUP automatically receives and records information on our server logs from your browser, including your IP address, thredUP cookie information, and the page you request.
Use of Personal Information
thredUP uses the personal information we collect for the following general purposes: to customize the content you see, fulfill your requests for products and services, improve our services, contact you, bill you, collect fees from you, collect unpaid amounts due to us, conduct research, and provide anonymous, aggregated reporting for internal and external clients.
When you access the thredUP website, thredUP may set and access thredUP 'cookies' on your computer. Cookies are small files placed on your computer that recognize you when you return to thredUP and that allow us to customize your user experience and improve the thredUP service. In addition, the thredUP website includes advertising that is delivered to your computer by third parties, and the companies that show advertisements on some of our pages may set and access their own cookies on your computer. You may modify the cookies that are accepted by your computer by changing your browser settings, although this may change the way the thredUP website is presented to you. Other companies' use of their cookies is subject to their own privacy policies, not this one, and we have no obligation to inform you of third party cookies that are set.
Confidentiality and Security
We limit access to personal information about you to employees who we believe reasonably need that information to provide products or services to you or in order to operate and improve the thredUP website and services. We will use commercially reasonable efforts to put in place and maintain physical, electronic, and procedural safeguards that comply with applicable federal and state regulations to protect personal information about you.
Accessing, Changing and Protecting Your Information
You can access and edit your thredUP account information at any time. While you are a thredUP member, we will send you certain communications relating to the thredUP service, such as service announcements, administrative messages and a thredUP Newsletter. These communications are considered part of your thredUP account, and you can only opt-out of receiving them by deleting your thredUP account. You can delete your account by contacting thredUP or visiting your MyAccount page. If you believe that personal information that we have about you is incorrect, and you are unable to correct that information by editing your account yourself, you may notify us by email via the thredUP Customer Support page and we will use reasonable efforts to correct such information.
Disclosure of Your Personal Information
thredUP will disclose your personal information only under the following circumstances:
- to provide your email address to thredUP marketing partners who may issue payments to you for your processed cleanout bags in the form of those partners' gift cards or vouchers;
- to provide the information to third parties who work on behalf of or with thredUP to provide products or services to you under confidentiality agreements. These third parties may use your personal information to help thredUP communicate with you about offers from thredUP and from our marketing partners.
- to respond to subpoenas, court orders, or legal process, or to establish or exercise our legal rights or defend against legal claims;
- to any successor in interest if thredUP is acquired by or merged with another company, or sells a significant portion of its assets, or all of its assets, to any third party.
Effective Date of Policy: March 23, 2015