FAQs
How do I clean out with FARFETCH REFRESH?
Still have a kit to send in? Kits postmarked by May 8th will earn Farfetch credit for eligible items that sell within the consignment window. We will NOT be able to process your kit or return your items back to you after this deadline has passed.
How do I return my Clean Out Kit once it is ready?
Please check your shipping label for drop-off location: UPS or FedEx/USPS.
What items can I send?
You can send in women’s and kids’ clothing, handbags, shoes, and accessories from any brand, including mall brands.
All items should:
- Be clean
- Have limited signs of wear, including pilling, fading and shrinkage.
- Have no damage, such as missing parts, rips, stains and odors.
- Have no alterations, including missing sizing information / inner labels.
Please note: Only 50% of the items in the average Clean Out Kit meet ThredUp’s quality standards.
What happens to items that are not listed on ThredUp?
Together with their partners, ThredUp is committed to returning as many items as possible back into the circular economy and keeping them out of landfill. Items that are still in good shape, but don’t meet ThredUp’s quality standards are evaluated for inclusion in ThredUp’s Rescues program. Items that don’t qualify for listing or Rescue Boxes are reused or responsibly recycled by our vetted network of reuse partners.
Can I track my items after I send them in?
Yes. We will keep you updated every step of the way via email. You will receive notifications when we receive your kit, when your items are processed, when your items sell, and when you will receive credit in your FARFETCH account.
What happens if my items don’t sell?
Depending on the brand tier, items have a consignment window of 30 to 45 days, after which a payout or donation will not be provided. Any unsold items will be recycled or sold later by ThredUp.
What fees are involved?
Your Clean Out Kit is free to order and free to return. If you would like items that don’t get listed returned to you, this can be done for a fee of $10.99 with Return Assurance.
What will my payout be?
Based on the selling price of any given item, ThredUp will determine the related payout percentage (see table below). As the selling price increases, the payout percentage also goes up.
When do I receive my payout?
When one of your items is purchased, you’ll be notified of your payout as soon as the 14-day return window has passed, after which FARFETCH will provide credits within 8 days. If the item is returned, your consignment window will be reset so that your item has more time to sell, and you will be paid out as soon as the item sells for the second time.
How do I redeem my FARFETCH credits?
You will receive a notification from ThredUp after the return window of a sold item passes. Within 8 days, you will receive an email from FARFETCH explaining how to access the credits in your account. FARFETCH credit is store credit and can be used to purchase any items online at FARFETCH.com or via the FARFETCH app. There is no time period in which you have to spend your FARFETCH credit as they have no expiration date.
Who do I contact if I have questions?
If you have any questions, please contact farfetch@thredup.com.
Who is ThredUp?
ThredUp is transforming resale with technology and a mission to inspire a new generation of consumers to think secondhand first. By making it easy to buy and sell secondhand, ThredUp has become one of the world’s largest resale platforms for women’s and kids’ apparel, shoes and accessories.