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Come work with us! Building the worlds largest platform for like-new clothing is a unique and exciting opportunity and a chance to improve the lives of families while reducing our impact on the planet.

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thredUP Inc.
114 Sansome St
5th Floor
San Francisco, CA 94104

hireme@thredup.com

Product Manager - Supplier Experience

Oakland, CA - Full-time

apply now
About thredUP

thredUP is the largest online marketplace for secondhand clothing. We make buying and selling a cinch for millions of women across the globe. The company resells more than 35,000 brands across hundreds of categories at up to 90% off the estimated retail value. Headquartered in downtown San Francisco and backed by world-class investors, thredUP is reinventing the secondhand clothing industry and inspiring a new generation of consumers to think secondhand first.

About the role

At thredUP, we have cross-functional teams working together to revolutionize the clothing industry. In this role, you will leverage your data-driven discipline and customer-centric thought leadership skills to help plan and execute. If you want to join a team that cares a lot about each other, our culture, the quality of our product, and building a successful company, we'd love to hear from you.

A high quality supply experience for all our diverse suppliers is essential to supplier retention and growth. As the Product Manager for our Supplier Experience, it is your responsibility to create and maintain a seamless supply experience across platforms and communication channels --  including web, mobile, email and notifications -- for all types of suppliers -- standard, donation, partners, professional. You will consider the needs of each individual supplier segment and feedback from Customer Service and external partners. Your goals will be to improve supplier retention, growth and NPS.

*thredUP is relocating to Oakland in Fall '19. This role will be expected to work in SF until then.

Responsibilities

  • Own the roadmap creation and implementation for supplier experience and supply partnerships.
  • Ensure that product roadmaps have a direct & measurable connection to outcomes we are trying to achieve for the customer and business.
  • Help orchestrate our Product/Engineering efforts through proper planning and communication.
  • Ensure all cross-functional teams have the product management and product design support they need to excel in their domains.
  • Leverage product analytics to give teams a data-oriented customer lens to view their domains through.

Requirements

  • 2-5 years of experience in retail or start-up environment.
  • Customer focused with deep empathy and understanding of customer needs and pain points.
  • Goal-oriented and ability to articulate trackable and impactful metrics.
  • Data-oriented and curious about how customers use your product.
  • Highly collaborative with the ability to effectively communicate with cross-functional teams.
  • Ability to prioritize ruthlessly and drive excellence in planning and execution.
  • Secondhand shopper (bonus, not required!)
  • Strong product analytics background.

Who You Will Work With

  • Your Senior Product Manager to build strategy for your Product Group
  • Our Engineering, Product Design, and Marketing teams to align our product roadmaps to the executive team’s vision for the future of the business
  • Our executive team to execute on key initiatives
  • Our Operations and Data Engineering teams on cross-team projects/efforts

What We Care About

  • Autonomy. The ability to make, own, and carry out decisions. The ability to determine what processes and best practices are most conducive to productivity, transparency, and coordination.
  • Being capable of empathizing with our engineers and product designers.
  • Ensuring product cohesion across platforms and domains.
  • Communicating realistic time estimates for initiatives and helping to ensure they are completed on time.
  • Being flexible and nimble to accommodate business needs.
  • Influencing outcomes. Thinking big. Being paranoid but confident. Speaking UP.

At thredUP, our mission has been built on extending the lives of millions of unique clothing items. Much like our inventory, we believe diversity is key. As a diverse and inclusive workplace, we are committed to ensuring our employees are comfortable bringing their authentic selves to work every day. A unique perspective is critical to solving complex problems and inspiring a new generation to think secondhand first. Everyone is welcome - be you.

*thredUP is relocating to Oakland in Fall '19. This role will be expected to work in SF until then.