FAQs

• What can I send?

  Do the D.O.T. Send women’s and kids’ clothing that are Defect-Free, On-Trend, and a Top Brand name. See our full list of accepted brands. For more info, please visit Quality Standards.

• How does thredUP determine how much my bag is worth?

  Bags are paid out based on quantity, quality, and adherence to our standards. We do not guarantee a minimum payout. Our professional buyers carefully evaluate each item to determine its quality and our ability to resell it. For more info, please use our Earnings Estimator and visit How We Pay.

• How much will I earn for my clothing?

  Items listed on thredUP that are on-trend, in-season, and in great condition are generally paid out upfront (i.e. you get paid before the item sells). Items that are not in-season, but are still in great condition, and may take a bit longer to sell, are generally paid on consignment (i.e. you get paid after the item sells). The amount you’re paid depends on the original price, brand, and category of each item. You can use our Payout Estimator to find out what others have earned for similar items. For more information, please visit our help center.

• How do I get my items back?

  Return Assurance allows customers to have items we don’t accept returned to them for $10.99. Return Assurance must be added to your Clean Out Bag before it is received by thredUP. To learn more about Return Assurance, click here.

• How do I ship my Clean Out Bag?

  Every Clean Out Bag comes with a pre-paid shipping label that works for USPS. For more info, please visit How Do I Ship.

• What happens after I send in my bag?

  It typically takes 1-3 weeks for your Clean Out Bag to arrive at thredUP. When your Clean Out Bag arrives, you will receive an email from thredUP letting you know we have received it.
  Once your bag is processed, we will send you another email with your earnings. For the first 14 days, you may use your credit to purchase items from the thredUP.com. After 14 days you can cash out using PayPal or a thredUP Visa Prepaid Card.

• How can I use my payout?

  You may use your payout to shop on thredUP, donate to our cause partners, or cash out with PayPal (fees apply) or a thredUP Visa Prepaid Card (no fees).

• How do I adjust the selling price of my consignment item?

  You can adjust the price of your consignment items within the first 7 days. Simply log in to your account and click on My Selling History in the Account drop down. Choose the Clean Out Bag your consignment item is listed in and there will be a blue Adjust Price link for each available consignment item. For more info, please visit Consignment Adjustment.

• How do I reclaim my unsold consignment items?

  After the first 7 days that a consignment item is listed you may reclaim your item. If it does not sell within 84 days, you will have an additional 14 days to reclaim it. If it is not reclaimed within this period of time, it becomes property of thredUP. For info on how to reclaim your item, visit Reclaiming Consignment Items.

• What happens to unaccepted items?

  We have high quality standards and typically accept less than 40% of the clothing we receive. Items that are still in great shape but don’t meet the thredUP standards are sold to third party sellers. Items that are no longer in wearable condition are passed onto our textile recycling partners and upcycled. The proceeds we recoup through this process help us cover some (but not all) of the shipping and labor costs incurred for the unaccepted items we receive.

• How do I order a Clean Out Kit?

  Order a Clean Out Kit here.