What can I send?
Do the D.O.T. Clothing should be Defect-Free, On-Trend, and a Top Brand name. See our full list of accepted brands. For more info, please visit Quality Standards.
How does thredUP determine how much my bag is worth?
Bags are paid out based on quantity, quality, and adherence to our standards. We do not guarantee a minimum payout. Our professional buyers carefully evaluate each item to determine its quality and our ability to resell it. For more info, please use our Earnings Estimator and visit How We Pay.
How much will I earn for my clothing?
Items listed on thredUP for under $60 will be paid out upfront. Items that are listed over $60 are paid out once the item sells. The amount you’re paid depends on the original price, brand, and category of each item. You can use our Earnings Estimator to find out what others have earned for similar items. For more info, please visit How We Pay.
How do I get my items back? What is Return Assurance?
Return Assurance allows customers to have the items we don’t accept returned to them for $12.99. Please note that Return Assurance must be requested before the bag has been delivered to thredUP. For more info, please visit Return Assurance.
How do I ship my Clean Out Bag?
Every Clean Out Bag comes with a pre-paid shipping label that works for FedEx Office and USPS. For more info, please visit How Do I Ship.
What happens after I send in my bag?
You’ll receive an email notification when your bag arrives at our Distribution Center. Once your bag has been processed (two to four weeks) you’ll receive an email stating how much you’ve earned. For the first 14 days you may use your payout to shop on thredUP. After 14 days you can cash out using PayPal.
How can I use my payout?
You may use your payout to shop on thredUP, cash out via PayPal or check, or donate to our cause partners. For more info, please visit How Do I Cash Out.
How do I adjust the selling price of my consignment item?
You can adjust the price of your consignment items within the first 7 days. Simply log in to your account and click on My Bag History in the Account drop down. Choose the Clean Out Bag your consignment item is listed in and there will be a blue Adjust Price link for each available consignment item. For more info, please visit Consignment Adjustment.
How do I reclaim my unsold consignment items?
After the first 7 days that a consignment item is listed you may reclaim your item. If it does not sell within 84 days, you will have an additional 14 days to reclaim it. If it is not reclaimed within this period of time, it becomes property of thredUP. For info on how to reclaim your item, visit Reclaiming Consignment Items.
What happens to unaccepted items?
We have high quality standards and typically accept about 50% of the clothing we receive. Items that are still in great shape but don’t meet the thredUP standards are sold to third party sellers. Items that are no longer in wearable condition are passed onto our textile recycling partners and upcycled. The proceeds we recoup through this process help us cover some (but not all) of the shipping and labor costs incurred for the unaccepted items we receive. Every year, we donate 10% of these proceeds to Teach for America.
How do I order a Clean Out Kit?