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Come work with us! Building the worlds largest platform for like-new clothing is a unique and exciting opportunity and a chance to improve the lives of families while reducing our impact on the planet.

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thredUP Inc.
969 Broadway
Suite 200
Oakland, CA 94607

UX Researcher

Oakland, CA - Full-time

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About thredUP

thredUP is the world’s largest fashion resale platform, inspiring a new generation to think secondhand first. The company has spent the past 10 years reinventing resale, building a marketplace and infrastructure now poised to power the $50B resale economy and usher in a more sustainable fashion future. Millions of consumers use thredUP as the easiest way to sell their clothes and shop over 35,000 brands at up to 90% off — online, in stores or via “try-before-you-buy” Goody Boxes. Backed by world-class investors, thredUP designed a resale engine that has redistributed nearly 100 million unique garments from closets across America and is now powering resale for the broader fashion industry via its Resale-As-A-Service (RAAS) platform.

About the role
thredUP has spent the past 10 years solving the complex problems required to build technology and marketplace platforms, operational infrastructure, and a vibrant brand that serves our customers and can inspire a new generation of consumers to think secondhand first.  

As the secondhand market is set to soar and consumers are more switched on than ever about the impact of fashion waste on the planet, we have an amazing opportunity to power the $50B resale economy as a leader in the space and to usher in a more sustainable fashion future. We have already served millions of customers and have redistributed over 100 million unique garments from closets across America, and we’re just getting started!

Ultimately, our customers are at the core of our business. Our ability to develop a successful longer-term strategy rests on the depth of our understanding of our customers’ contexts and needs as we evolve. As a UX researcher, you will act as a liaison between design, product, brand, marketing, customer support, data science, and other stakeholders. This is a hands-on role talking and interacting with users to generate actionable insights and recommendations, working to scale research competencies within our design, product, and other stakeholder teams, and advocating for our customers’ voices and needs within thredUP.

ThredUP has a collaborative, supportive, and transparent culture and we are invested in the growth of the people who join our team. We look for people who are motivated to learn from others and to help each other grow, people who are open to new ideas and ways of doing things, and people who want to experiment their way forward. 
If you’re not sure that you’re 100% qualified, but are up for the challenge - we want you to apply.

Relevant experience...

  • User research experience, in applied research or product research settings (either end-to-end, usability, or generative research) and/or in academic settings, with examples of actionable research outcomes
  • Experience taking broad or ambiguous topic areas and translating these into concrete research projects
  • Experience designing, structuring, and conducting research projects on new and unfamiliar topic areas
  • Experience designing, differentiating, and prioritizing different research methods (e.g. interviews, surveys, usability studies, or others) given different research goals, questions, and available resources 
  • Experience advocating for and communicating research findings to diverse audiences through both written and in-person formats and presentations

What you’ll be working on...

  • Collecting, analyzing, and synthesizing user insights from a variety of data sources (e.g. could include interviews, surveys, focus groups, or other methods)
  • Partnering with Product and other stakeholders to translate UX learnings into insights that inform and generate business impacts in areas such as product design, development, marketing, or business strategy
  • Building narratives to frame and distill complex problems and findings, and communicating and championing these user insights with various stakeholders.
  • Continually advocating for user perspectives.Collaborating with and soliciting inputs from various stakeholders, in order to incorporate technical and business requirements into research and to uncover areas where UX can have outsized impact 
  • Driving the growth of thredUP’s UX program: collaborating to scale the research competencies across our teams, and continually making our UX processes more efficient so that more teams across thredUP can incorporate impactful, high-quality user insights more quickly, often, and effectively to drive decision-making

What We Offer:
- The opportunity to make a massive impact & influence outcomes for our business and customers alongside passionate coworkers
- Autonomy. The ability to make, own, and carry out decisions
- Competitive salary, equity and full benefits (health/dental/vision insurance & 401k)
- Work from anywhere most Tuesdays and Thursdays (what we call Maker Days)
- Catered lunch on Wednesdays, cold brew coffee and beer on tap
- Flexible PTO

At thredUP, our mission has been built on extending the lives of millions of unique clothing items. Much like our inventory, we believe diversity is key. As a diverse and inclusive workplace, we are committed to ensuring our employees are comfortable bringing their authentic selves to work every day. A unique perspective is critical to solving complex problems and inspiring a new generation to think secondhand first. Everyone is welcome - be you.