Before You Send

• What items should I send?
  

  We accept all brands, though a small number with very low resale value are ineligible for a payout. See Which brands don’t earn a payout?

  A few things to know about brand labeling:

  • Women’s clothing without a brand tag is accepted but priced lower
  • All kids’ clothing must have a brand tag

  What don’t you accept?

  All items must be clean and in good condition. We don’t accept:

  • Men’s clothing and accessories
  • Items without size tags (exceptions for luxury brands and Lululemon)
  • Undergarments, slips, PJs, slippers, and robes
  • Tailored, homemade, or altered items
  • Wedding dresses and ballgowns
  • Items made from certain exotic materials (crocodile, sable, etc.)
  • Work uniforms and adult costumes (kids’ are fine)
  • Graphics referencing local teams or places
  • Promotional “free with purchase” items
  • Non-clothing items: jewelry (except watches), tablet and phone cases, hair accessories, etc.
• Which brands don’t earn a payout?
  

  Some brands are ineligible for a payout due to their low resale value.

  These brands don’t receive a payout because our costs can exceed their resale value, but we still list them to give them a second life. If an ineligible item sells for $20 or more, you’ll still receive a payout.

  

  Less than 5% of our 60,000+ brand catalog is ineligible for a payout. See All

  Items that don’t sell in their consignment window.

  An average of 38% of accepted items don’t sell within their consignment window. You can reclaim these items in the final 7 days of their consignment window. See What happens to items that don’t sell?

  If you don’t want your items back, we’ll do our best to give them a second life. Learn More

• Should I order a bag or a label?
  

  It depends on how quickly you want to send your items and what you have on hand.

  Ready to ship now and have a large box on hand?

  We recommend you order a label. Use any box you have at home, then either print the label yourself and bring it to any UPS drop-off location, or bring the QR code to a UPS Store and they’ll print it for you.

  Willing to wait and don’t have a box?

  We recommend you order a bag. It holds up to 30 lbs and arrives within about a week. Just fill it up and drop it off at any UPS drop-off location.

  Both options ship free, and for both options you can choose to skip the trip and schedule an Uber pick-up instead of bringing it to UPS.

Fees & Earnings

• What fees are deducted from my earnings?
  

  There are no upfront fees.

  A service fee of $14.99 $0.00 (Standard) or $34.99 (Premium) is deducted from your earnings only after items sell. If you earn less than the fee amount, you won't be charged the difference. The more items you include, the lower the fee per item.

  You can also opt into:

  $2.99 $0.00 for our 30 lb capacity bag (Standard only — bags are free for Premium). Shipping labels to use on any box are always free.

  $9.99 $5.99 to schedule an Uber pick-up for up to 5 Clean Outs at a time.

  $5.99 to reclaim an unsold item, plus return shipping. See What happens to items that don’t sell?

• How are my items priced?
  

  We price your items.

  Our algorithms set prices based on past sales, brand, and item quality.

  You can edit the price.

  Items in Standard Clean Outs can be increased by up to 10%, and items in Premium Clean Outs can be increased by up to 80%. Both can be decreased to as low as $4.99, anytime before your item is added to a cart.

  We reduce prices.

  To help your items sell, we gradually lower prices over time and offer discounts to buyers. Both can reduce your payout, but for Premium Clean Outs, the impact of buyer discounts on your earnings is capped at 20%.

• How can I use my earnings?
  

  If an item sells, you earn automatic ThredUp credit. You can convert any amount into cash or shopping credit for other brands. See All Partner Brands

  Earnings are issued at different times depending on the item.

  • Final Sale Items Credit is issued as soon as the item ships
  • All Other Items Credit is issued after the 14-day buyer return window has ended

After You Send

• How long does the whole process take?
  

  It depends on which service you choose, but this is a realistic timeline for each:

  • Bag Delivery About 1 week (or instant if you print a label)
  • Processing 21–28 days for Standard, 14 days for Premium
  • Listing Most items go live within a day, the rest within 15 days
  • Consignment Window 30–45 days for Standard, 60–90 days for Premium, depending on the brand
  • Buyer Return Window 14 days after each item sells, unless the item is final sale (If an item is returned, the consignment window continues from the day it originally sold)

  From ordering a bag to receiving your final earnings, it takes a total of 10-14 weeks for most Standard Clean Outs, or 16-20 weeks for most Premium Clean Outs, though earnings will trickle in before that as individual items sell.

  Why do different brands get different consignment windows?

  Lower-end brands get a 30-day window for Standard, and a 60-day window for Premium.

  

  Higher-end brands get a 45-day window for Standard, and a 90-day window for Premium, because pricier items usually take longer to sell.

  You can check the consignment window is for any brand using our Earnings Estimator.

  
• What happens to items that aren’t listed?
  

  We accept an average of 60–80% of items sent in Standard Clean Outs, and 80–90% in Premium Clean Outs.

  Standard Clean Outs

  Unlisted items are reused or responsibly recycled through our ethical partners. Learn More

  Premium Clean Outs

  Unlisted items are returned to you by default. You can choose to have them reused or recycled instead.

• What happens to items that don’t sell?
  

  About 38% of accepted items don't sell within their consignment window. This is what happens to them:

  You can reclaim your item for a fee.

  In the final 7 days of its consignment window, you can reclaim any item for $5.99 per item plus return shipping. You can combine reclaimed items with a standard order to earn free shipping.

  Your item remains listed after the consignment window ends.

  We keep reducing the price to give it the best chance of selling.

  We give everything else a second life.

  If an item doesn't sell and you don’t reclaim it, we partner with ethical organizations to reuse or responsibly recycle it. Learn More