We offer two return options. Get FREE return shipping and a refund as store credit, or choose a refund to your original form of payment minus $8.99 return shipping fee. Simply make sure we receive your return within 30 days from the date you originally received it in its original condition. Final sale items cannot be returned. Please note, FREE returns is only available to customers in the 48 contiguous states.
We’re happy to offer Free Standard Shipping on orders of $70 or more! Orders under $70 ship for a flat rate of $5.99 for standard, 5-7 business days delivery.
By buying secondhand you’re doing good every day! Did you know that it takes an average of 700 gallons of water to make a piece of clothing? With your help we’ve collectively saved over 3.5 billion gallons of water; helped families put nearly $10 million back in their pockets; and saved shoppers more than $40 million compared to what they would spend buying new.

Contact Us

Want to come by for coffee? Or to bring us gifts?

For any and all packages please send to:
thredUP Distribution Center
2992 Alvarado Street
Unit A
San Leandro, CA 94577

Corporate Headquarters:
thredUP Inc.
114 Sansome Street
5th Floor
San Francisco, CA 94104

For customer service inquiries, contact:
(617) 575-9676

For media and partnership inquiries, email:

The quickest way to get answers to your questions is probably to check out our increasingly robust Frequently Asked Questions.

If you don't see the answer to your question, feel free to email us at We value every member and will get back to you as soon as we humanly can (sometimes that may take 1-2 days).

You can also call us at (617) 575-9676 and leave a message and we will get back to you as soon as we can.

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