Introducing Direct Listing

Frequently Asked Questions

• What does Beta mean?
  

  Direct Listing is a new feature under development that lets you list items directly in the ThredUp app. Help us make Direct Listing great by giving feedback.

• How does listing & earning work?
  

  Listing is done via the ThredUp app only. Follow the guided flow to create a new listing.

  • Up to 30 items can be listed at a time and sellers set the price for items.
  • Direct listings must have a minimum price of $20. If you want to list items under $20, we suggest ordering a Clean Out.
  • There are no selling fees. Sellers keep 100% of earnings.
  • ThredUp charges a small fee to buyers to facilitate listings. This will be included in the buyers price but will not count towards your earnings.
• When do I get paid?
  

  Sellers get paid when the buyer receives the item and accepts the sale. This sale is automatically accepted 4 days after delivery.

• How do returns work?
  

  With Return Protection, buyers have the ability to return items for any reason to ThredUp. Sellers have the option to add Return Protection to boost the listings chance of selling. The cost of adding Return Protection comes out of the sellers payout. Buyers can purchase Return Protection at checkout. Assuming the item received matches the description, sellers payouts are not impacted and sellers are not responsible for the item after the initial sale.

• How does shipping work?
  

  When your item sells, you’ll receive a pre-paid shipping label and will need to ship your item to the buyer within 7 days. Buyers appreciate fast shipping and can cancel orders that are not shipped within 7 days.

• What can I list?
  

  ThredUp accepts worn and new women’s clothing that meet our quality and condition standards, including tops, dresses (not formal), pants, skirts, sweaters, jackets, activewear, shoes, handbags, belts, sunglasses, non-smart watches, and more.

  See our full eligible items list in our Direct Listing Guidelines.

• Can I list luxury items?
  

  Our Direct Listing selling option cannot support items from certain luxury brands, such as Gucci, Chanel, Louis Vuitton, Armani Collezioni, Max Mara, Burberry, Giorgio Armani, Prada, and more.

  Got luxury at home? Send it in a Clean Out bag.

• What products are ineligible for direct listing?
  

  ThredUp does not allow direct listings of the following categories: “free with purchase” items, non-clothing goods, men’s clothing, jewelry (except watches), undergarments, work uniforms, adult costumes, graphic or local team apparel, homemade or altered items, counterfeit goods, illegal or sensor-containing items, and more.

  See our full ineligible items list in our Direct Listing Guidelines.

• Can't find what you're looking for?
  

  For answers about listing items, check out our Direct Listing Guidelines. For other questions, find your answer in our additional FAQs here.